Buying or renting a car is one of the biggest decisions you will make. These five guarantees apply to every single vehicle on Sawa — for sale or for rent, first listing or fiftieth.
Four lines. This is the whole of it, and it is the same wording the app shows you before you confirm.
Cancel before handover — always free
Days 1–7: full refund if the car doesn’t match its report
Change of mind: reconditioning fee is deducted
Over 300 km driven: per-km usage charge applies
The same conditions, in full
Before handover
Cancel any time — free, no questions asked
Days 1–7 after handover
Full refund if the car does not match its inspection report
Reconditioning fee
Deducted on change-of-mind returns (cleaning + re-inspection)
Over 300 km driven
Per-km usage charge applies to the refund
After 7 days
Sale is final — warranty claims go through Support
Five guarantees
What each one actually means
A promise is only worth the mechanism behind it, so here is the mechanism behind each of ours.
01
150-Point Certification
Every car — for sale or for rent — passes our full mechanical, body, electronics and documentation inspection before it appears on Sawa. No exceptions, no seller shortcuts.
Seven categories: engine and drivetrain, brakes and steering, body and exterior, interior and comfort, electronics and safety, tyres and wheels, and documentation. A mechanic grades every item pass, flag or fail on a tablet at the center, the score is computed from those results rather than typed in, and a car that falls below our threshold is not published at all.
02
Drive It for 7 Days
Every certified purchase comes with a 7-day decision window. Drive it, live with it — if it doesn’t match its inspection report, return it at any Sawa center for a full refund.
The window opens the day the car is handed to you at a center — not the day you requested it. A return is judged against the report we published, so the question is never your word against the seller’s. Change-of-mind returns are accepted too, with a reconditioning fee and a per-km charge beyond 300 km.
03
Verified History
Ownership records, mileage verification and RRA duty status are checked and published on every listing. What you read is what we verified.
Ownership records, odometer readings cross-checked against service history, import origin and RRA duty status. We publish what we found, including the parts that did not check out — a flagged item on a report is information you are entitled to before you decide, not a reason to hide the car.
04
Deposit-Back Guarantee
Rental deposits are returned in full after the return check — same day, at the center. Documented condition photos protect both sides.
Rental deposits are returned in full after the return check, the same day, at the center. Condition photographs are taken when you collect the car and again when you bring it back, so neither side has to argue from memory.
05
Zero Fake Listings
Only the Sawa team can publish listings, and only after physically inspecting the car. Every photo is shot by our photographers. If it looks real, it is.
Sellers submit cars; they cannot publish them. Only the Sawa team creates a listing, and only after the car has physically been at a center. Every photograph on this site was taken by our photographers in the same 36 standard angles, which is what makes two listings genuinely comparable.
The 7-day return guarantee applies to purchases handed over at an Sawa center. Deposit refunds follow the documented return check. Full terms are available at any center and in the guarantee terms.